Remote Customer Advocate

Job Summary

Remote Customer Advocate, this full-time, hourly position involves assisting members with healthcare inquiries, medications, appointments, and benefits while managing 50-70 interactions daily in a remote setting.

Key Responsibilities

• Assist members with healthcare questions and navigate their benefits
• Document interactions accurately and maintain compliance with processes
• Utilize multiple systems efficiently while providing empathetic support

Required Qualifications

• High School Diploma (Associate degree preferred)
• Experience in handling complex customer interactions
• Proficiency in Microsoft Word, Excel, Outlook, and Teams
• Ability to navigate multiple systems simultaneously
• Experience in call center or high-volume environments is a plus