Remote Customer Advocate

Job Summary

Remote Customer Advocate, this full-time, hourly position involves assisting members with healthcare inquiries, managing 50-70 interactions daily while working remotely.

Key Responsibilities

• Assist members with healthcare questions, medications, appointments, and benefits
• Handle a high volume of customer interactions with empathy and technical skill
• Maintain accurate documentation and ensure process compliance

Required Qualifications

• High School Diploma (Associate degree preferred)
• Experience with complex customer interactions
• Proficiency in Microsoft Word, Excel, Outlook, and Teams
• Ability to navigate multiple systems simultaneously
• Availability to work between 8:00 AM and 8:00 PM