Remote Customer Advocate

Job Summary

Remote Customer Advocate, this is a full-time, remote position responsible for managing member interactions related to healthcare coordination, medications, appointments, and benefits inquiries, requiring strong technical skills and compassion.

Key Responsibilities

• Manage 50-70 member interactions per day regarding healthcare services
• Navigate multiple web-based platforms and document information accurately in real time
• Utilize Microsoft Office applications effectively while adhering to compliance standards

Required Qualifications

• High School Diploma (Associate degree or higher preferred)
• Prior customer service experience with complex or sensitive matters
• Strong proficiency in Microsoft Word, Excel, Outlook, and Teams
• Ability to navigate multiple web-based systems simultaneously
• Excellent organizational skills and attention to detail