Remote Customer Advocate

Location: Remote

Compensation: Hourly

Reviewed: Mon, May 18, 2026

This job expires in: 28 days

Job Category: Customer Service

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Education Level: Some College

Job Summary

Remote Customer Advocate, responsible for assisting members with healthcare inquiries and managing 50-70 interactions daily, in a full-time, hourly position.

Key Responsibilities

Assist members in navigating healthcare questions, medications, appointments, and benefits
Handle a high volume of customer interactions with empathy and technical skill
Maintain accurate documentation and ensure process compliance

Required Qualifications

High School Diploma (Associate degree preferred)
Experience with complex or sensitive customer interactions
Proficiency in Microsoft Word, Excel, Outlook, and Teams
Ability to navigate multiple systems simultaneously
Availability for full-time hours between 8:00 AM and 8:00 PM

COMPLETE JOB DESCRIPTION

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