Remote Customer Advocate

Job Summary

Remote Customer Advocate, who will manage member interactions related to healthcare coordination and benefits in a full-time, remote position requiring technical proficiency and a commitment to professional growth.

Key Responsibilities

• Manage 50-70 member interactions daily regarding healthcare coordination, medications, and appointments
• Document interactions accurately across multiple web-based platforms
• Utilize Microsoft Office applications effectively while navigating systems during member interactions

Required Qualifications

• High School Diploma (Associate degree or higher preferred)
• Prior customer service experience handling complex or sensitive matters
• Strong proficiency in Microsoft Word, Excel, Outlook, and Teams
• Ability to navigate multiple web-based systems simultaneously
• Experience in high-volume or call-driven service environments