Remote Customer Advocate

Job Summary

Remote Customer Advocate, this is a full-time, remote position where the individual will manage 50-70 member interactions daily, focusing on healthcare coordination and benefit inquiries.

Key Responsibilities

• Manage member interactions regarding healthcare coordination, medications, and appointments
• Document interactions accurately across multiple web-based platforms in real time
• Utilize Microsoft Office applications effectively while adhering to compliance standards

Required Qualifications

• High School Diploma (Associate degree or higher preferred)
• Prior customer service experience handling complex or sensitive matters
• Strong proficiency in Microsoft Word, Excel, Outlook, and Teams
• Ability to navigate multiple web-based systems simultaneously
• Clear, professional written and verbal communication skills