Remote Customer Advocate

Job Summary

Remote Customer Advocate, this is a full-time, remote position where the individual will manage member interactions related to healthcare coordination, medications, and benefit inquiries while navigating multiple web-based platforms.

Key Responsibilities

• Manage 50-70 member interactions daily for healthcare coordination and inquiries
• Document interactions accurately across various systems in real-time
• Utilize Microsoft Office applications and troubleshoot basic system issues

Required Qualifications

• High School Diploma (Associate degree or higher preferred)
• Prior customer service experience handling complex or sensitive matters
• Strong proficiency in Microsoft Word, Excel, Outlook, and Teams
• Ability to navigate multiple web-based systems simultaneously
• Excellent attention to detail and organizational skills