Remote Customer Advocate

Job Summary

Remote Customer Advocate, a full-time, hourly position focused on assisting members with healthcare inquiries and benefits while working 100% remotely.

Key Responsibilities

• Assist members with navigating healthcare questions, medications, appointments, and benefits
• Handle 50-70 customer interactions per day, balancing empathy with technical skill
• Maintain accurate documentation and ensure process consistency and compliance

Required Qualifications

• High School Diploma (Associate degree preferred)
• Experience handling complex or sensitive customer interactions
• Proficiency in Microsoft Word, Excel, Outlook, and Teams
• Ability to navigate multiple systems simultaneously
• Availability for a structured schedule between 8:00 AM and 8:00 PM