Remote Customer Advocate

Job Summary

Remote Customer Advocate, this full-time, hourly position involves managing member interactions related to healthcare coordination, medications, appointments, and benefits in a structured, remote environment.

Key Responsibilities

• Manage 50-70 member interactions daily, providing support for healthcare-related inquiries
• Document interactions accurately across multiple web-based platforms
• Utilize Microsoft Office applications effectively while navigating various systems

Required Qualifications

• High School Diploma (Associate degree or higher preferred)
• Prior customer service experience with complex matters
• Strong proficiency in Microsoft Word, Excel, Outlook, and Teams
• Ability to navigate multiple web-based systems simultaneously
• Reliable attendance and punctuality