Remote Customer Advocate

Job Summary

Remote Customer Advocate, this full-time, hourly position involves assisting members with healthcare inquiries and managing 50-70 interactions daily in a structured remote environment.

Key Responsibilities

• Assist members with healthcare questions, medications, appointments, and benefits
• Handle 50-70 customer interactions per day with a focus on empathy and technical skill
• Ensure accurate documentation and compliance with processes

Required Qualifications

• High School Diploma (Associate degree preferred)
• Experience in handling complex or sensitive customer interactions
• Proficiency in Microsoft Word, Excel, Outlook, and Teams
• Ability to navigate multiple systems simultaneously
• Availability for a permanent schedule between 8:00 AM and 8:00 PM