Remote Customer Advocate

Job Summary

Working remotely on a full-time basis, the Customer Advocate will assist members with healthcare inquiries, medications, appointments, and benefits, managing 50-70 interactions daily while balancing empathy and technical skills.

Key responsibilities

• Support members by providing accurate information regarding healthcare questions and benefits
• Navigate multiple systems in real-time to document interactions effectively
• Maintain compliance and consistency in processes while ensuring clear communication

Required qualifications

• High School Diploma (Associate degree preferred)
• Experience handling complex or sensitive customer interactions
• Proficiency in Microsoft Word, Excel, Outlook, and Teams
• Ability to navigate multiple systems simultaneously
• Strong attention to detail