Remote Customer Advocate

Job Summary

Working remotely in a full-time capacity, the Customer Advocate will assist members with healthcare inquiries, medications, and benefits while managing 50-70 interactions daily in a structured and supportive environment.

Key responsibilities:

• Provide guidance to members on healthcare questions, medications, and benefits
• Navigate real-time systems and ensure accurate documentation of interactions
• Maintain compliance and consistency in processes while delivering empathetic support

Required qualifications:

• High School Diploma (Associate degree preferred)
• Experience in handling complex or sensitive customer interactions
• Proficiency in Microsoft Word, Excel, Outlook, and Teams
• Ability to navigate multiple systems simultaneously
• Strong attention to detail and professional communication skills