Remote Customer Advocate

Job Summary

Working remotely in a full-time capacity, the Customer Advocate will assist members with healthcare inquiries, medications, appointments, and benefits, managing 50-70 interactions daily while ensuring accuracy and compliance.

Key responsibilities

• Assist members in navigating healthcare questions and benefits with empathy and precision
• Document interactions accurately and maintain compliance with processes
• Utilize multiple systems and Microsoft Office tools to manage customer interactions effectively

Required qualifications

• High School Diploma (Associate degree preferred)
• Experience in handling complex or sensitive customer interactions
• Strong skills in Microsoft Word, Excel, Outlook, and Teams
• Ability to navigate multiple systems simultaneously
• Experience in call center or high-volume environments is a plus