Remote Customer Advocate

Job Summary

Supporting members with healthcare inquiries, the full-time Remote Customer Advocate will manage 50-70 interactions daily, providing guidance on medications, appointments, and benefits while working from home.

Key responsibilities

• Assist members in navigating healthcare questions and benefits
• Document interactions accurately and maintain compliance with processes
• Utilize Microsoft Office and other systems effectively during customer interactions

Required qualifications

• High School Diploma (Associate degree preferred)
• Experience handling complex or sensitive customer interactions
• Strong skills in Microsoft Word, Excel, Outlook, and Teams
• Ability to navigate multiple systems simultaneously
• Clear and professional communication skills