Remote Customer Advocate

Job Summary

Working remotely in a full-time capacity, the Customer Advocate will assist members with healthcare inquiries, medications, appointments, and benefits, managing 50-70 interactions per day while ensuring accuracy and compliance.

Key responsibilities

• Assist members by providing support and information regarding healthcare questions and benefits
• Navigate multiple systems in real-time while documenting interactions accurately
• Maintain process consistency and compliance in a structured, fast-paced environment

Required qualifications

• High School Diploma (Associate degree preferred)
• Experience handling complex or sensitive customer interactions
• Strong skills in Microsoft Word, Excel, Outlook, and Teams
• Ability to navigate multiple systems simultaneously
• Clear and professional communication skills