Remote Customer Advocate

Job Summary

Working remotely in a full-time capacity, the Customer Advocate will assist members with healthcare inquiries, medications, appointments, and benefits while managing 50-70 interactions daily with a focus on empathy and technical skill.

Key responsibilities

• Assist members in navigating healthcare questions, medications, and benefits
• Handle a high volume of customer interactions while ensuring accurate documentation
• Maintain compliance with processes and provide clear communication throughout interactions

Required qualifications

• High School Diploma (Associate degree preferred)
• Experience in handling complex or sensitive customer interactions
• Proficiency in Microsoft Word, Excel, Outlook, and Teams
• Ability to navigate multiple systems simultaneously
• Dependable and committed to long-term career growth