Remote Customer Advocate

Job Summary

Working remotely in a full-time capacity, the Customer Advocate will assist members with healthcare inquiries, medications, and benefits while managing 50-70 interactions daily in a structured environment.

Key responsibilities

• Assist members in navigating healthcare questions, medications, appointments, and benefits
• Document interactions accurately and maintain process consistency and compliance
• Utilize real-time system navigation and Microsoft Office tools effectively

Required qualifications

• High School Diploma (Associate degree preferred)
• Experience handling complex or sensitive customer interactions
• Strong skills in Microsoft Word, Excel, Outlook, and Teams
• Ability to navigate multiple systems simultaneously
• Experience in call center or high-volume environments is a plus