Remote Customer Advocate

Job Summary

Working remotely in a full-time capacity, the Customer Advocate will assist members with healthcare inquiries, medications, appointments, and benefits while managing 50-70 interactions per day in a structured environment.

Key responsibilities

• Provide support and guidance to members navigating healthcare questions and benefits
• Accurately document interactions and maintain compliance with processes
• Utilize Microsoft Office and other systems effectively to manage customer interactions

Required qualifications

• High School Diploma (Associate degree preferred)
• Experience handling complex or sensitive customer interactions
• Strong proficiency in Microsoft Word, Excel, Outlook, and Teams
• Ability to navigate multiple systems simultaneously
• Dependable and committed to a structured work environment