Remote Customer Advocate

Job Summary

Working remotely in a full-time capacity, the Customer Advocate will assist members with healthcare inquiries, medications, and benefits while managing 50-70 interactions per day in a structured and fast-paced environment.

Key responsibilities

• Support members by providing accurate information regarding healthcare questions, medications, and benefits
• Navigate multiple systems in real-time while ensuring accurate documentation of interactions
• Maintain process consistency and compliance while delivering clear and professional communication

Required qualifications

• High School Diploma (Associate degree preferred)
• Experience handling complex or sensitive customer interactions
• Strong skills in Microsoft Word, Excel, Outlook, and Teams
• Ability to navigate multiple systems simultaneously
• Experience in call center or high-volume environments is a plus