Remote Customer Advocate

Job Summary

Working remotely on a full-time basis, the Customer Advocate will assist members with healthcare inquiries, medications, appointments, and benefits while managing 50-70 interactions per day in a structured environment.

Key responsibilities

• Provide support and guidance to members regarding healthcare questions and benefits
• Accurately document interactions and navigate multiple systems efficiently
• Maintain compliance with processes while delivering empathetic customer service

Required qualifications

• High School Diploma (Associate degree preferred)
• Experience in handling complex or sensitive customer interactions
• Proficiency in Microsoft Word, Excel, Outlook, and Teams
• Ability to navigate multiple systems simultaneously
• Availability for a full-time schedule between 8:00 AM and 8:00 PM EST