Remote Customer Advocate

Job Summary

Working remotely in a full-time capacity, the Customer Advocate will manage high volumes of inbound calls, assist patients with claims and benefits issues, and document interactions while providing outstanding customer service.

Key responsibilities:

• Act as a patient advocate to resolve issues related to claims and benefits
• Manage 50-70 inbound calls daily and enter patient information into systems
• Serve as a liaison between patients and providers, ensuring clear communication

Required qualifications:

• High School Diploma (Associate degree preferred)
• Experience handling complex customer interactions
• Proficiency in Microsoft Office applications
• Ability to navigate multiple systems simultaneously
• Strong attention to detail and professional communication skills