Remote Customer Advocate

Job Summary

Working remotely in a full-time capacity, the Customer Advocate will manage high volumes of inbound calls, assist patients with claims and benefit inquiries, and serve as a liaison between patients and providers while delivering exceptional customer service.

Key responsibilities

• Act as a patient advocate to resolve issues related to claims, referrals, and access
• Manage 50-70 inbound calls daily, entering patient information accurately into systems
• Provide clear and professional communication while ensuring process consistency and compliance

Required qualifications

• High School Diploma (Associate degree preferred)
• Experience handling complex or sensitive customer interactions
• Strong proficiency in Microsoft Word, Excel, Outlook, and Teams
• Ability to navigate multiple systems simultaneously
• 1+ years of experience in call center or high-volume environments