Remote Customer Advocate

Job Summary

Acting as a patient advocate, the full-time Remote Customer Advocate will manage high volumes of inbound calls, assist with resolving patient issues related to claims and benefits, and document interactions accurately while providing exceptional customer service.

Key responsibilities

• Resolve patient issues by acting as a liaison between patients and providers
• Manage 50-70 inbound calls daily, ensuring accurate documentation and system navigation
• Provide outstanding customer service while maintaining process consistency and compliance

Required qualifications

• High School Diploma (Associate degree preferred)
• Experience handling complex or sensitive customer interactions
• Strong skills in Microsoft Word, Excel, Outlook, and Teams
• Ability to navigate multiple systems simultaneously
• Clear and professional communication skills