Remote Customer Advocate

Job Summary

Working remotely on a full-time basis, the Customer Advocate will assist members with healthcare inquiries, medications, appointments, and benefits, managing 50-70 interactions daily while ensuring accuracy and compliance.

Key responsibilities

• Assist members in navigating healthcare questions and benefits with empathy and precision
• Handle a high volume of interactions, maintaining accurate documentation and system navigation
• Participate in mandatory paid training and adhere to a structured work schedule

Required qualifications

• High School Diploma (Associate degree preferred)
• Experience with complex customer interactions
• Proficiency in Microsoft Word, Excel, Outlook, and Teams
• Ability to navigate multiple systems simultaneously
• Strong attention to detail and professional communication skills