Remote Customer Advocate

Job Summary

Acting as a patient advocate, the full-time Remote Customer Advocate will manage high volumes of inbound calls, resolve patient issues related to claims and benefits, and serve as a liaison between patients and providers while working from home.

Key responsibilities

• Resolve patient issues related to claims, referrals, and access through effective communication and problem-solving
• Manage 50-70 inbound calls daily while accurately documenting patient information in systems
• Provide outstanding customer service and act as a supportive voice for members navigating healthcare processes

Required qualifications

• High School Diploma (Associate degree preferred)
• Experience handling complex or sensitive customer interactions
• Proficiency in Microsoft Word, Excel, Outlook, and Teams
• Ability to navigate multiple systems simultaneously
• Availability for a full-time schedule between 8:00 AM and 8:00 PM EST