Remote Customer Advocate

Job Summary

Acting as a patient advocate, the full-time hourly Remote Customer Advocate will manage high volumes of inbound calls, resolve patient issues related to claims and access, and maintain accurate documentation while working in a structured, fast-paced remote environment.

Key responsibilities

• Manage and resolve patient inquiries through 50-70 interactions per day
• Enter patient information into systems and ensure accurate documentation
• Serve as a liaison between patients and providers, delivering outstanding customer service

Required qualifications

• High School Diploma (Associate degree preferred)
• Experience handling complex or sensitive customer interactions
• Strong skills in Microsoft Word, Excel, Outlook, and Teams
• Ability to navigate multiple systems simultaneously
• Experience in call center or high-volume environments preferred