Remote Customer Advocate

Job Summary

Working remotely in a full-time capacity, the Customer Advocate will assist members with healthcare inquiries, medications, appointments, and benefits while managing 50-70 interactions daily.

Key responsibilities

• Provide support and guidance to members regarding healthcare-related questions and benefits
• Navigate multiple systems in real-time to ensure accurate documentation and process compliance
• Maintain a structured and empathetic approach in all customer interactions

Required qualifications

• High School Diploma (Associate degree preferred)
• Experience handling complex or sensitive customer interactions
• Proficiency in Microsoft Word, Excel, Outlook, and Teams
• Ability to navigate multiple systems simultaneously
• Commitment to a structured and fast-paced work environment