Remote Customer Advocate and Solution Specialist

Job Summary

An insurance technology company is seeking a Remote Customer Advocate and Solution Specialist.

Core Responsibilities of this position include:

• Developing healthy plans for customers as needed to retain their business
• Assessing risk with license reduction and data backup requests
• Participating in product readiness meetings to provide client feedback to the product team

Applicants must meet the following qualifications:

• College degree or equivalent work experience, preferable benefits insurance-related
• Minimum of 2-3 years’ experience in a customer success role, account management, or client service
• Strong verbal and written communication skills
• Proven track record of working in a customer-facing role
• Ability to organize and prioritize tasks and projects with high attention to detail