Job Summary
An educational services provider is filling a position for a Remote Customer and Learner Experience Manager.
Core Responsibilities Include:
- Amplifying and championing the voice of customers/learners
- Overseeing the end-to-end experience or journey of customers/learners across Innovation Group products/programs
- Managing a Team of CLX Specialists
Skills and Requirements Include:
- 5+ years of professional experience
- Bachelor's degree
- 3+ years in people management
- Strong customer/stakeholder instincts
- High EQ, particularly in dimensions of empathy and relationship management
- Demonstrated passion for customers/learners/stakeholders and their experiences through advocacy and action
