Job Summary
A company that provides business process management solutions is searching for a person to fill their position for a Remote Team Leader.
Core Responsibilities of this position include:
- Leading, coaching and developing a team of associates in all areas related to work performance/career development to enhance performance
- Analyzing regular statistical reports to track and trend performance
- Translating analysis into meaningful coaching opportunities for employee
Must meet the following requirements for consideration:
- High School diploma or equivalent
- Minimum of 3 months CRA/TRA phone experience on particular client program
- Proven ability coaching and motivating employees in a results-driven environment
- Ability to effectively handle customer escalations in a positive, effective manner
- Ability to work in a 24 hour a day, 365 days per year environment
- Approved Internal Reference Check (IRC)
