Job Summary
A software company is filling a position for a Remote Customer and Technical Support Specialist in Detroit.
Candidates will be responsible for the following:
- Owning the customer experience by providing prompt, courteous responses to support tickets
- Assisting with documentation and knowledge base development
- Escalating complex issues to Product/Development teams as needed
Must meet the following requirements for consideration:
- 2+ years of experience in a SaaS Technical Support role
- Previous experience using or administering help desk or CRM software
- Experience working in JIRA or another software engineering workflow application