Job Summary

A digital healthcare company is seeking a Remote Customer Care Advocate.

Must be able to:

• Provide superior customer care by troubleshooting customer/patient issues relating to product, services, and patient enrollment
• Respond to inquiries, complete order fulfillment and provide information to external and internal customers and accounts
• Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates

Required Skills:

• Bachelors or equivalent combination of education
• 3-5 years of customer service experience, preferably in healthcare
• Strong evidence of great customer service via phone, e-mail, fax or web modalities
• Must be patient and customer focused, demonstrating professionalism in stressful situations
• Must have the ability to multi-task
• Proficient with Microsoft Office