Job Summary
A counseling services company is searching for a person to fill their position for a Remote Customer Care and Operations Manager.
Core Responsibilities of this position include:
- Managing and conducting all parent and teen onboarding
- Liaising between engineering and our customers to resolve technical issues
- Being the voice of the customer, collect input in an organized and rigorous way to help evolve our product roadmap
Applicants must meet the following qualifications:
- Experience working in customer management tools (e.g. Salesforce)
- 2-5 years work experience in consulting, finance, technology startups, or healthcare
- Experience working in a customer facing role (customer support, customer success, sales)