Job Summary

A technology service company is searching for a person to fill their position for a Remote Customer Care Associate in Athens.

Core Responsibilities of this position include:

• Meeting daily task handling through various form and medium of communication, written and/or verbal or phone
• Meeting the quality, productivity targets and defined timelines to ensure Service Level Agreements (SLAs)
• Ensuring accuracy in the tasks completed

Skills and Requirements Include:

• Should be committed and focused to succeed under challenging work environment
• Should have knowledge on ITES/BPO/KPO/Customer Service /Operations
• Should seek feedback on one’s performance and uses that feedback to grow
• Should have working knowledge of Microsoft Office skills (excel in particular) and dual monitor handling
• Strong numerical skills and a positive "Can do" attitude combined with strong attention to detail
• Should be able to adapt with the changes in the processes and updates in a dynamic process