Remote Customer Care Associate in Athens

Location: Georgia

Compensation: Hourly

Staff Reviewed: Fri, May 28, 2021

This job expires in: 11 days

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A technology service company is searching for a person to fill their position for a Remote Customer Care Associate in Athens.

Core Responsibilities of this position include:

  • Meeting daily task handling through various form and medium of communication, written and/or verbal or phone
  • Meeting the quality, productivity targets and defined timelines to ensure Service Level Agreements (SLAs)
  • Ensuring accuracy in the tasks completed

Skills and Requirements Include:

  • Should be committed and focused to succeed under challenging work environment
  • Should have knowledge on ITES/BPO/KPO/Customer Service /Operations
  • Should seek feedback on one’s performance and uses that feedback to grow
  • Should have working knowledge of Microsoft Office skills (excel in particular) and dual monitor handling
  • Strong numerical skills and a positive "Can do" attitude combined with strong attention to detail
  • Should be able to adapt with the changes in the processes and updates in a dynamic process

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