Job Summary
A technology service and digital transformation consulting firm needs applicants for an opening for a Remote Customer Care Associate in Covington.
Must be able to:
- Meet daily task handling through various form & medium of communication, written and/or verbal or phone
- Meet the quality, productivity targets & defined timelines to ensure Service Level Agreements (SLAs) and ensure there is no penalty due to miss in SLA’s.
- Adhere to established policies, procedures, and compliance which result in a satisfactory audit rating
Must meet the following requirements for consideration:
- Bachelors degree
- 6 months of experience in health care industry
- Strong numerical skills and a positive "Can do" attitude combined with strong attention to detail and an awareness of current market issues
- Able to adapt with the changes in the processes and updates in a dynamic process
- Demonstrate analytical capabilities while performing tasks
