Job Summary
A healthcare company is filling a position for a Remote Customer Care Lead.
Candidates will be responsible for the following:
- Improving overall team performance and encourage internal career growth through coaching and development
- Holding regular (bi-weekly) coaching conversations with each team member
- Assisting with in-the-moment coaching of Specialists using Slack, helping to resolve escalated customer issues
Skills and Requirements Include:
- At least 2+ years of experience in a customer support role
- Enthusiasm for people management, and experience coaching support specialists and conducting quality analysis of support tickets
- Experience with Zendesk or similar ticketing systems
- Great written and verbal communication
- The ability to multitask, juggling multiple tasks and responsibilities on a daily basis
- Energy and focus - this role requires both of these in spades