Job Summary
A healthcare provider needs applicants for an opening for a Remote Customer Care Manager in Maryland Heights.
Core Responsibilities of this position include:
- Managing the care management center and support services to ensure compliance
- Planning and designing management reports on customer and support services data
- Analyzing data to include identification of trends/patterns and prepare findings and recommendations
Skills and Requirements Include:
- Education Bachelors required
- Minimum of 5+ years of direct management service in a call center environment
- Thorough knowledge and understanding of call center management principles, practice, methods and techniques, including performance metrics
- Excellent verbal and written communication skills
- Knowledge of provider relations or network development
- All other requirements necessary for this position
