Remote Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative to support customers through significant life moments.

Key Responsibilities

• Educate and advocate for customers regarding employer-provided benefits
• Build meaningful relationships with customers across various communication platforms
• Resolve customer issues efficiently while ensuring satisfaction and reducing customer effort

Required Qualifications

• High school diploma or equivalent
• 3 years of customer service experience
• Proficient in using Windows 10 or newer computer systems
• Dependable internet access and a dedicated workspace
• Flexibility to work any 8-hour shift between 8 AM - 11 PM EST