Remote Customer Care Representative

Job Summary

A company is looking for a Contract Customer Care Representative to join their Customer Care team on a contract assignment.

Key Responsibilities

• Develop a deep understanding of customers and their needs
• Provide prompt, accurate, and empathetic customer service via phone, email, and case systems
• Identify issues, escalate trends, and contribute improvement ideas to enhance customer experience

Required Qualifications

• Experience in a customer service or healthcare operations role
• Active pharmacy technician license preferred but not required
• Ability to thrive in a fast-paced, evolving environment
• Tech-savvy and comfortable using Salesforce or similar tools
• Reliable work setup for confidential calls