Remote Customer Care Representative

Job Summary

Providing exceptional support to Dental and Vision inbound callers, the full-time Remote Customer Care Representative will assist with eligibility, benefit coverage, claims, and provider location inquiries while working flexible hours within a fully remote environment.

Key responsibilities

• Assist customers with inquiries regarding eligibility, benefits, authorizations, and claims
• Document call information accurately and provide feedback on high-level claim issues to the Provider Relations team
• Support enrollment activities and act as a liaison between clients and Member Services staff to resolve issues

Required qualifications

• High school diploma or equivalent
• 1+ years of customer service experience in healthcare, call center, banking, or retail
• Basic knowledge of Microsoft Office products
• Strong data entry and multi-tasking skills
• Understanding of dental, vision, and/or medical insurance terminology preferred