Remote Customer Care Representative

Job Summary

Providing exceptional service to Dental and Vision callers, the full-time Remote Customer Care Representative will assist with eligibility, benefit coverage, claims, and provider location inquiries while working a flexible schedule in a fully remote environment.

Key responsibilities

• Serve inbound callers by providing information on eligibility, benefit coverage, authorizations, and claims
• Utilize knowledge of claims processes to resolve provider requests and provide feedback on claim issues
• Act as a liaison to resolve eligibility issues and assist with enrollment activities, ensuring accurate documentation of calls

Required qualifications

• High school diploma or equivalent
• 1+ years of customer service experience in healthcare, call center, banking, or retail
• Basic knowledge of Microsoft Office products
• Ability to work occasional overtime as needed
• Strong data entry and navigation skills