Job Summary
A business services firm is filling a position for a Remote Customer Care Representative in Louisville.
Core Responsibilities of this position include:
- Scheduling appointments on behalf of their insurance provider
- Making outbound calls to health plan members
- Accurately and concisely documenting customer feedback
Qualifications for this position include:
- Experience in a metrics driven, performance environment
- High School Diploma, GED, or determination of an equivalent communication competencies
- Customer service experience in a retail, hospitality, sales, or call center environment
- Excellent verbal and written communication skills
- Must be comfortable speaking by phone
- Excellent data entry skills and ability to navigate multiple computer screens
