Job Summary
A financial institution has a current position open for a Remote Customer Care Senior Specialist.
Must be able to:
- Work independently with customers over the phone to answer questions regarding their financial accounts
- Identify customer’s need and move them towards the appropriate action using your knowledge and experience
- Monitor reactions and check for understanding when working with customers and co-workers
Applicants must meet the following qualifications:
- Have obtained a high school diploma or GED as required
- Have a minimum of six (6) months of customer service experience or sales experience as required
- 10% Spanish/English bilingual language differential. (Must pass fluency assessment)
- Strong computer skills including the ability to navigate the internet and utilize multiple computer systems
- You have the ability to recognize different people’s styles and adjust your communication accordingly
- You can make decisions quickly by using available resources, seeking input, and considering short and long term implications
