Job Summary

A sporting goods company needs applicants for an opening for a Remote Customer Care Senior Team Member in Katy.

Core Responsibilities Include:

• Answering incoming customer phone calls in a professional manner at all times
• Coaching team members and handling escalated customer issues
• Identifying and escalating priority issues

Must meet the following requirements for consideration:

• High school diploma or equivalent required
• 1+ year experience in a customer service related role required
• Strong written and verbal communication skills
• Strong analytical, problem solving and creative thinking skills
• Proficiency with relevant computer applications (i.e. Microsoft Office Suite)