Remote Customer Care Specialist

Job Summary

A company is looking for a Customer Care Specialist I - Technical Support.

Key Responsibilities

• Provide real-time troubleshooting assistance to customers regarding equipment and services
• Resolve customer issues on the first call and suggest products and services as needed
• Deliver exceptional customer service by assessing needs and exceeding expectations

Required Qualifications

• High school diploma, GED, or relevant work experience
• 6 months experience in customer service or sales
• Access to a high-speed internet connection at home
• Preferred experience in troubleshooting hardware, software, or connectivity issues
• 1-2 years of customer service experience is beneficial