Remote Customer Care Specialist in Appleton

Job ID: Available for Members

Location: Wisconsin

Compensation: To Be Discussed

Staff Reviewed: Mon, Jan 14, 2019

Job Category: Customer Service

Telecommute Level: Majority

Travel Requirements: Onsite Required, Some Travel

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A safety and compliance consulting firm has an open position for a Remote Customer Care Specialist in Appleton.

Core Responsibilities of this position include:

  • Providing front-line telephone and email customer support for all assigned application products/services
  • Resolving routine support issues independently and referring more complex, non-routine issues to technical support team
  • Meeting department metrics for percentage of calls resolved/escalated

Qualifications for this position include:

  • Train on-site Mon-Fri 8:00am - 4:30p in Appleton, WI for approx. 2-3 months
  • High School Graduate or General Education Degree (GED)
  • 1+ year of call center experience
  • Phone experience is a must
  • Proficient with software applications including use of Smartphone applications
  • All other requirements necessary for this position