Job Summary

A provider of technical support has an open position for a Home Based Customer Care Specialist in Tempe.

Individual must be able to fulfill the following responsibilities:

• Interacting with customers in a professional manner via email regarding billing, account management, and technical support issues
• Gathering detailed information and follow any troubleshooting or escalation procedures as required per issue
• Providing clear and concise product and service information to customers

Required Skills:

• High school diploma or equivalent
• One to three years of customer service background
• Must be able to type 30+ wpm
• Must have basic computer skills most troubleshooting involves Windows machines, but we also support Apple products
• Strong customer service and problem-solving skills