Remote Customer Communication Specialist

Job Summary

Working remotely as a part-time Customer Communication Specialist, the representative will manage inbound and outbound calls from insurance partners and clients, assisting with claims processing while demonstrating empathy and a commitment to customer service.

Key responsibilities:

• Handle inbound and outbound calls with policyholders to facilitate claims services
• Communicate the value of services and set expectations for the claims process
• Document claims accurately and collaborate with team members to meet organizational goals

Required qualifications:

• High school diploma or equivalent combination of education/experience required
• Reliable high-speed home broadband internet service required
• Previous experience in a call center environment preferred
• Ability to work nights, weekends, and overtime during peak periods required
• Proficient with Microsoft Office Suite and other technology applications