Job Summary

A consumer services company is searching for a person to fill their position for a Remote Customer Communications Manager.

Candidates will be responsible for the following:

• Defining and leading communications strategies and initiatives
• Monitoring and analyzing relevant data
• Delivering a communication strategy to address customer feedback and complaints

Required Skills:

• 1-2 years of experience managing a team
• 4-6 years of prior content management or technical writing experience
• 2+ years of experience working with customer service or enablement functions
• Experience creating well-crafted and high-impact content
• Hands-on experience with tools, such as Send Grid, AutoPilot
• Experience implementing email campaigns, lifecycle, CRM, engagement, or retention programs through email