Job Summary
A project management software company needs applicants for an opening for a Remote Customer Community Lead.
Core Responsibilities Include:
- Overseeing the development, launch, and ongoing success for our company customer community
- Setting the foundation for building our first customer community and driving forward an ongoing community strategy that scales
- Working with several internal stakeholders and cross-functional partners in Customer Success (CEG), Sales, Support, and Product in order to align our community efforts with customer engagement and retention
Position Requirements Include:
- 3-5+ years experience in account management, community management, online marketing or equivalent with a focus on the customer experience
- Bachelor’s degree with emphasis on communications, marketing, and business
- Experience working in customer community platforms preferred
- Demonstrated ability to deliver positive customer experiences
- Proven experience effectively driving consensus across diverse teams in multiple departments, time zones, and functions with individual priorities
- Proven strong analytical skills with the ability to own your metrics, perform analysis and derive insights to show program effectiveness
